Creator tools
SoLoLink
Link-in-bio landing pages tailored for musicians and creators.
Open playbook→2 issues
All Systems Operational
How can we help?
Search our knowledge base, find playbooks for specific apps, or get in touch with our expert support team.
Knowledge Base
Support by App
Select a product to view specific guides.
AI assistant
SoLoRecall
Personal AI assistant that keeps files, notes, and recall prompts organized.
Open playbook→2 issues
Productivity
SoLoVoice
Desktop transcription and text-to-speech studio for real-time collaboration.
Open playbook→2 issues
Browser extension
SoLoSnag
Chrome extension that captures transcripts and assets from streaming videos.
Open playbook→2 issues
Growth marketing
SoLoSweepstakes
Campaign assistant that tracks and automates contest entries across partners.
Open playbook→1 issues
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Creator tools
SoLoLink
Connect every release, tour date, and campaign in a single shareable home that updates instantly across platforms.
Pages not updating
- Refresh the published page and clear your browser cache to ensure the latest version loads.
- Confirm that any scheduling or draft settings are published in the SoLoLink dashboard.
- If you are using a custom domain, allow up to 15 minutes for propagation after saving updates.
Links not opening in the correct platform
- Verify the destination URL for each button matches the intended platform link.
- Test the link in a private browser window to rule out cached redirects.
- For custom domains, confirm DNS records include the correct protocol (https://) and host.
Still need help with SoLoLink?
Share the details through the support form below and the SoLoLink team will follow up with next steps.
AI assistant
SoLoRecall
Surface important knowledge in seconds with semantic search across tasks, notes, uploaded docs, and recordings.
Data not syncing
- Check that you are connected to a stable internet connection and refresh the dashboard.
- Open Settings → Account to confirm you are logged into the expected workspace.
- If the issue persists, sign out and back in to refresh your secure session token.
Missing notes or files
- Use the Filters tray to ensure you are not hiding archived or shared content.
- Refine your search terms and include keywords from the original upload or transcript.
- Review the activity log for accidental deletions and restore any entries from the recycle bin.
Still need help with SoLoRecall?
Share the details through the support form below and the SoLoRecall team will follow up with next steps.
Productivity
SoLoVoice
Record meetings, generate clean transcripts, and send polished voiceovers without leaving your workflow.
Microphone not detected
- Select the correct input device in Settings → Audio and test the level meter.
- Grant microphone permissions to SoLoVoice in your operating system privacy settings.
- Reconnect USB devices and relaunch the desktop app to refresh hardware access.
Audio not playing
- Choose a voice profile from the Library tab before previewing playback.
- Verify your system output device is active and not muted.
- Toggle offline mode off—SoLoVoice needs an internet connection to render neural voices.
Still need help with SoLoVoice?
Share the details through the support form below and the SoLoVoice team will follow up with next steps.
Browser extension
SoLoSnag
Clip highlights from supported platforms, organize timestamps, and export production-ready notes.
Extension not visible
- Open chrome://extensions and make sure SoLoSnag is enabled.
- Pin the extension to your toolbar from the puzzle icon for faster access.
- Restart Chrome after installation so permissions apply.
Extension not capturing content
- Reload the video page and wait for the SoLoSnag badge to show the active status.
- Capture is supported on YouTube, Vimeo, and Loom—double-check the platform you are using.
- Grant the “Allow access to file URLs” permission if you are testing with locally hosted videos.
Still need help with SoLoSnag?
Share the details through the support form below and the SoLoSnag team will follow up with next steps.
Growth marketing
SoLoSweepstakes
Monitor every giveaway workflow in one place and surface winners with verifiable audit logs.
Entries not appearing
- Confirm the correct campaign is selected from the dropdown at the top of your dashboard.
- Refresh the page to sync the latest partner submissions and status updates.
- Verify the connected account still has the required permissions for the campaign.
Still need help with SoLoSweepstakes?
Share the details through the support form below and the SoLoSweepstakes team will follow up with next steps.
FAQ
Common Questions
Quick answers to the most frequent questions we get. Can't find what you need? The support team is just a click away.
How do I contact support?
Use the support request form below for the fastest response. You can also email support@solovisionllc.com and our team will route your ticket to the correct product specialist.
How long does it take to get a reply?
We respond to most messages within one business day. Complex issues may take up to 48 hours while we collaborate with the product team.
Do all apps use the same login?
SoLoLink and SoLoSweepstakes share the same account, while SoLoRecall, SoLoVoice, and SoLoSnag use individual logins today. Single sign-on is on the roadmap and updates will be posted here first.
Can I request new features?
Absolutely—choose “Feature request” in the support form to share context and impact. Product managers review every submission during weekly planning.
Contact Us
Get in touch
Fill out the form and our team will get back to you within 24 hours. For urgent matters, please use the priority subject line.
Phone
(512) 555-1234Live Chat
Available 9am - 5pm CST
Enterprise customers only