The library is empty

Confirm that you are using the same browser profile. Local PDFs are device-local until you restore a workspace backup or explicitly sync an encrypted revision.

A PDF rebuild is busy

Open Workbench → Tasks and wait for the rebuild to finish before saving a copy. Avoid closing the tab while the status bar says Saving.

Storage is nearly full

Export and verify a workspace backup, then remove unused local documents. Do not clear browser storage until the backup has been tested on another browser profile or device.

A scale suggestion is wrong

Do not accept it. Calibrate against a known dimension and leave the suggestion unused.

Get human support

Visit help.solodraw.app for SoLoDraw support. Do not attach a confidential PDF unless a support specialist specifically requests it and you are authorized to share it. Review the SoLoDraw privacy policy and terms before sending support information.